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Dasha_Bugayova 2022-07-06 16:59:44 +08:00
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02.windows/04.solving-problems/11.dump-file/docs.en.md
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@ -10,18 +10,18 @@ To diagnose the reasons for certain problems that users might encounter while us
1. Press **Ctrl + Shift + Esc** and click on **Task Manager**
2. In the upper menu bar select **Details**
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/details_en.png" style="border: 1px solid #efefef; max-width: 650px; padding: 2px;">
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/details_en.png" style="border: 1px solid #efefef; max-width: 550px; padding: 2px;">
3. Right-click on the process that you want to create the dump file for (For example, `Adguard.exe`)
4. In the drop-down menu click on **Create dump file**
5. The file was created successfully!
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/create_dump_file_en.png" style="border: 1px solid #efefef; max-width: 650px; padding: 2px;">
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/create_dump_file_en.png" style="border: 1px solid #efefef; max-width: 700px; padding: 2px;">
After you’ve created the dump file, please open the file location. The created dump file (`.DMP`) has the same name as the name of the process you chose in the previous steps. The file is quite large, so please compress it into an archive.
> Please note, AdGuard has two running processes (`Adguard.exe` and `AdguardSvc.exe`). So you need to create the dump file separately for each process.
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/processes_en.png" style="border: 1px solid #efefef; max-width: 650px; padding: 2px;">
<img src="https://cdn.adguard.com/public/Adguard/kb/Windows_dump/processes_en.png" style="border: 1px solid #efefef; max-width: 550px; padding: 2px;">
When you send the dump files to the support team, please also send them together with the logs, so we can solve the problem. [Here](https://kb.adguard.com/en/windows/solving-problems/adguard-logs) you can check the instructions on how to collect the log file.